UPS- United Parcel Service Shipping (services
& delivery times)
International Shipping (service
& delivery times)
How do I track my package?
General Information (ship time, weekends,
etc)
How do I receive free shipping?
Our shopping
cart offers UPS Shipping!
You will be
able to choose from the following services...
UPS Ground (1-7
days- see map below)
UPS 3 Day Select (delivered on the
third day- do not count the day it ships)
UPS 2nd Day Air (delivered in two days)
UPS Next Day Air (10 am delivery the
next day M-F)
UPS Next Day Air AM (8 am delivery
time the next day- not all areas M-F)
UPS Next Day Air Saver (delivered next
day by the end of the day M-F)
VERY IMPORTANT UPS NOTES!
Note 1: If you
are choosing a rush service (anything other than Ground) and expect
your box to ship out the same day be sure to call us. The warehouse
where this order ships from is a very busy place. They cannot always
get orders out the same day.
Note 2: UPS will
not deliver packages on the weekend unless you pay for Next Day Air
service plus an extra fee of $15.00. Saturday service is not available
in all areas. Send us an e-mail or call for details about this service.
Note 3: UPS does
not count the day it ships or weekends when it gives delivery
estimates. For example if you order UPS 3 Day Select on a Friday your
box will not arrive until the following Wednesday.
Note 4: If you
are in Indiana do not choose 3 Day Select or your box will be delayed
1 day! Shipping within IN takes 1 day with Ground service (see map
below).
YES! We do ship internationally!
In fact, we will ship to any country that our
shipping insurance company will cover.
To view the list of
countries we will NOT ship to please use the drop down box below:
We DO NOT quote shipping via email- we just cannot be as accurate
as our shopping cart is. Please put the item(s) you want in a cart and
start the checkout process. Within 1 screen the shipping price will be
displayed. Our cart does not make you go all the way through checkout
to see the price.
The transit time varies with UPS international shipping. For
transit times please send us an email at CPG@pacific.net
All boxes are automatically insured against damage, theft and
loss.
Note on Cost: Our shopping cart does its best to estimate shipping.
Sometimes it charges more than it should. Rest assured that your order
is carefully checked once it is boxed and weighed. If it ends up costing
less to ship your order (than our cart estimated) we will make that change
to your order before we charge your account. Occasionally our cart makes
a huge error and does not charge enough shipping. If this is the case
we will contact you to get authorization on the new shipping amount (we
will not ship without this prior OK).
IMPORTANT NOTES:
1. You may end up paying duty/taxes when
your box arrives. These duties/taxes are determined by your government
(not the US) so it is up to you to pay them and to be aware of
them! You may want to contact your local customs office and see
what the charge might be before you order.
2. We will not put down on the customs form that
this order is a gift- that is illegal.
If you can't find the answer to
your question here be sure to contact us!
We are very accessible via phone,
email, fax, mail and Live Chat. We are open 7 days a week to make sure
you get the answers you need.
Time: Your order should
ship within 1 to 2 days. If you order is several thousand tassels it may take an extra day. We do send E-Mail confirmations when
the order is placed and ships. If you do not receive one please check
your SPAM filter or e-mail us at CPG@pacific.net You can also call our
office (800) 637-6401 ext 1
Once your box is out the door it can take anywhere
from 1 to 5 days to get to you depending on where you are located and
which shipping service you choose. You can refer to the map
above to see how long it will take for your box to arrive if you chose
UPS Ground.
Tracking: We send out
tracking numbers on all boxes. Tracking numbers are generally sent out
in the evening. If you do not receive your tracking number be sure to
check any SPAM filters you may have. They love to get caught there! You
can track your package at www.UPS.com
Weekends: We are open
to answer questions on the weekends via e-mail and phone. We do not process
or ship orders during those days. If you place an order after 12:00 noon
Friday, it will not be processed until Monday morning.
The same goes for UPS delivery. They deliver only
Mon-Fri (unless a special Saturday delivery fee is paid for). When you
count the number of delivery days don't count the day it ships or the
weekend.
Shipping Holidays:
Please be aware of UPS
holidays. On these days your box will be packed by us but will not
go out until the holiday is over.
Backorders:
We try not to backorder any items. If we know for sure when an out
of stock item will be coming in we may choose to hold your order (if the
item will be back in stock in a day or two). If we will be out of stock
for a long time or an item has been discontinued we will contact you via
e-mail or phone to let you know.
If you received a tracking number via email
from us you can track your package easily!
Simply copy the tracking number from your email
and paste it into the box at UPS.com The page will display the estimated
ship date along with package progress.
We offer free ground shipping on
orders over $100.00!*
Free Shipping Offer:If your subtotal is over $100.00 shipping is free*
Shipping offer is for UPS
Ground Service only. If you choose to use a UPS rush service you will
forfeit free shipping.
*Free
ship exclusions: Orders shipping to APO AE, AK, HI, AS, FM, GU, MH, MP,
PW, PR, VI (and other US territories) & All International orders.
Some special orders are also excluded.
